Shipping policy

Shipping & Delivery Policy

1. Shipping Areas

Seoul Haus currently ships orders to the following destinations:

Hong Kong
Macau

All orders are shipped via SF Express.

2. Shipping Fee

A standard shipping fee of HKD $50 applies to orders below the free shipping threshold.

Free Shipping

Orders with a total purchase amount of HKD $500 or above are eligible for free shipping.

The free shipping threshold is calculated based on the eligible product subtotal after applicable discounts and before shipping fees.

3. Delivery Time

The estimated delivery time is approximately 3–5 business days after the order has been processed and handed over to the shipping carrier.

Please note that actual delivery times may vary depending on:

Order processing time
Delivery location
SF Express transportation conditions
Public holidays
Unforeseen circumstances or other factors beyond our control

Delivery times are estimates only and are not guaranteed.

4. Shipping Carrier

All orders are shipped via SF Express.

Once your order has been shipped, a shipping notification and tracking information may be provided via email or through the contact information associated with your order.

Customers are responsible for ensuring that the shipping and contact information provided at checkout is accurate and complete.

5. Delivery Delays

Although we will make reasonable efforts to ensure that your order is delivered within the estimated delivery timeframe, Seoul Haus is not responsible for delays caused by circumstances beyond our control, including but not limited to:

SF Express transportation or operational delays
Severe weather
Public holidays
Incorrect or incomplete shipping information
Other unforeseen circumstances

If your order is delayed, please use the tracking information provided to check the latest delivery status.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered due to an incorrect or incomplete address, incorrect contact information, or other information provided by the customer, any additional delivery costs may be charged to the customer.

7. Undeliverable or Uncollected Packages

If a package cannot be delivered or is not collected by the customer, the package may be returned to Seoul Haus or handled in accordance with the shipping carrier's applicable procedures.

Additional shipping or handling fees may apply for any redelivery.

If the customer refuses or fails to receive the package, Seoul Haus reserves the right to deduct any applicable shipping or handling costs from the refund amount, where applicable.

8. Damaged or Missing Packages

Please inspect your package as soon as you receive it.

If your package appears to be damaged, opened, or missing items, please contact Seoul Haus Customer Service as soon as possible and provide relevant photographs or other supporting information so that we can assist you with the issue.

For issues occurring during transportation, Seoul Haus may coordinate with SF Express to investigate the delivery status.